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Product Issues

What do I do if I received the wrong item?

Looks like you drew the wrong card from your deck! We apologise for the mix-up. Contact our customer service team at [email protected] with your order number, details of the incorrect item, and a photo if possible. We’ll ensure you get the r

My order arrived damaged, what should I do?

If your package took damage in the heat of battle, we’ve got your back! Please send us an email at [email protected] with your order number, details of the damage, and photos of the damaged item and packaging. We’ll either replace the damage

Can I pre-order an item?

If an item is eligible for pre-order, it will be marked as such on the product page. Your pre-ordered item will be shipped as soon as it’s available in stock, and the estimated arrival date will be listed for your planning. Any questions? Summon our